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FAQ Newcomers Information Center

Frequently Asked Questions

Learn more about the Y’s Immigrant Services and how we can help!

  • What is the Newcomer Information Centre (NIC)?
    NIC is a free resource centre where newcomers can be connected to services that assist in being settled in Ottawa. At the Centre, there is a library of pamphlets and fact sheets, as well as access to internet/computers. Our knowledgeable and multilingual staff will help you find the information and services you’re looking for. You can use NIC services independently or with assistance from the staff, and return as often as you wish.
  • How does this work? How will you help me?
    Our team of trained information specialists are here to listen and help you find everything you need to settle and thrive in your new life in Ottawa. We can connect you with information and referrals on immigration and citizenship, employment, education, health, housing and more!
  • Do I have to pay for your services?
    No. Our services are offered at no cost to you, thanks to funding from Immigration, Refugees and Citizenship Canada (IRCC).
  • What programs or services do you offer?
    NIC provides online and in-person services help immigrants settle in their new home, and get access to supports they need. We offer: Information and Referral services: One-on-one information sessions with our specialists about immigration, citizenship, education, health, and referral to community settlement workers. Webinars: In-house and guest speaker webinars, online and on-demand, covering topics such as Canadian citizenship, family sponsorship, driving test preparation, and much more.
  • What languages do you speak?
    Our services are available in English and French, and our NIC staff members also speak many other languages. Whenever possible, you may be served in your first language.
  • How do I register?
    Step one: Complete your registration form. Click on the “ Submit” button and complete the form. Once you submit the form, you will receive a confirmation Email from us. ​​ Step two: One of our specialists will be in touch with you within one business day.
  • Can I get assistance virtually?
    Yes. We offer one-on-one information and referral services as well as our webinars virtually.
  • Do I need to book an appointment to visit?
    Yes. You need to book an appointment if you want meet with the Settlement Worker. To register with us, complete an online registration form call us at 613-788-5001, or send us an email at
  • Can NIC assist in learning English or French?
    Yes. NIC staff can refer you to the Y's Language Assessment and Referral Centre (LARC). You may be eligible to access the LINC Program (Language Instruction for Newcomers to Canada) or CLIC program (cours de langue pour les immigrants au Canada) which provides free English and French language classes to assist newcomers to successfully settle in Canada.
  • Can NIC help me meet other people in my community?
    Using NIC services is a great way to meet new people and get connected. We can tell you about activities, events and gathering places in the community. Come to the information sessions we host here, and meet fellow newcomers to Canada!
  • Where are you located, what are your hours?
    150 Isabella Street, suite 201, Ottawa, ON. K1S 1V7 Phone: 613-788-5001 E-mail: Hours of operation: Monday-Friday: 8:30 AM - 5:00 PM
  • Where can I find resources to help me settle in Canada?
    Our Resource Library ( at the Newcomer Information Centre (NIC) has everything you need on immigration, housing, healthcare, education, and employment. Explore the resources and reach out if you need more support.
  • How can I register for a webinar?
    The Newcomer Information Centre (NIC) offers various webinars on topics important to newcomers. To register, visit our Event Page ( If you already have an account, log in to access our event calendar. If not, sign up for full access.
  • Can NIC assist in finding employment?
    Yes, NIC staff can refer you to the YEAC website for employment opportunities and resources tailored to newcomers. Visit their site: for more information.
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