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Frequently Asked Questions
NIC is a free resource centre where newcomers can be connected to services that assist in being settled in Ottawa. At the Centre, there is a library of pamphlets and fact sheets, as well as access to internet/computers. Our knowledgeable and multilingual staff will help you find the information and services you’re looking for. You can use NIC services independently or with assistance from the staff, and return as often as you wish.
No. Our services are offered at no cost to you, thanks to funding from Immigration, Refugees and Citizenship Canada (IRCC).
Our team of trained information specialists are here to listen and help you find everything you need to settle and thrive in your new life in Ottawa. We can connect you with information and referrals on immigration and citizenship, employment, education, health, housing and more!
NIC provides online and in-person services help immigrants settle in their new home, and get access to supports they need. We offer:
Information and Referral services: One-on-one information sessions with our specialists about immigration, citizenship, education, health, and referral to community settlement workers.
Webinars: In-house and guest speaker webinars, online and on-demand, covering topics such as Canadian citizenship, family sponsorship, driving test preparation, and much more.
Our services are available in English and French, and our NIC staff members also speak many other languages. Whenever possible, you may be served in your first language.
Step one: Complete your registration form. Click on the “ Submit” button and complete the form. Once you submit the form, you will receive a confirmation Email from us.
Step two: One of our specialists will be in touch with you within one business day.
Yes. We offer one-on-one information and referral services as well as our webinars virtually.
Yes. You need to book an appointment if you want meet with the Settlement Worker. To register with us, complete an online registration form call us at 613-788-5001, or send us an email at nic@ymcaywca.ca.
Yes. NIC staff can refer you to the Y's Language Assessment and Referral Centre (LARC). You may be eligible to access the LINC Program (Language Instruction for Newcomers to Canada) or CLIC program (cours de langue pour les immigrants au Canada) which provides free English and French language classes to assist newcomers to successfully settle in Canada.
Using NIC services is a great way to meet new people and get connected. We can tell you about activities, events and gathering places in the community. Come to the information sessions we host here, and meet fellow newcomers to Canada!
Central Location
150 Isabella Street, suite 201, Ottawa
Phone: 613-788-5001
West Location
1642 Merivale Road (Merivale Mall), 2nd Floor, Ottawa
Phone: 613-688-2150
East Location
Unit 105, 240 boul. Centrum, Orléans, Ontario
Phone: 343-588-1680
E-mail: nic@ymcaottawa.ca
Hours of operation: Monday-Friday: 8:30 AM - 5:00 PM
Our Resource Library at the Newcomer Information Centre (NIC) has everything you need on immigration, housing, healthcare, education, and employment. Explore the resources and reach out if you need more support.
The Newcomer Information Centre (NIC) offers various webinars on topics important to newcomers. To register, visit our Event Page and select the webinars/events you want to attend. You only need to fill out the registration form.
Yes, NIC staff can refer you to the YEAC website for employment opportunities and resources tailored to newcomers. Visit their site for more information.